Our return policy offers a 7-day for item replacement but does not permit refunds, starting from the date you receive your item and lasting until you request a return.

To qualify for a return, the item must remain in its original condition, unused, with all tags intact, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Once your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items sent back without prior return authorization.

To initiate a return, please reach out to us at support@mykilig.com. If you haven't received any information regarding a change in the return address from our side, kindly send the returns to the following address:

True North International Pvt Ltd.,
HM Geneva House, 2nd Floor,
Cunningham Road, Vasanth Nagar,
Bengaluru, Karnataka 560051.
Mobile : 9513335666

Damages and issues

Please carefully inspect your order upon receipt. If you come across any defects, damages, or receive the wrong item, please contact us immediately. By doing so, we will be able to assess the issue promptly and take appropriate measures to rectify it. Your satisfaction is our priority, and we are committed to resolving any concerns you may have.

Gift Card:

We have a policy of not accepting returns for sale items or gift cards. We apologize for any inconvenience this may cause. If you have any questions or concerns about a specific sale item or gift card, please feel free to contact our customer support team for further assistance.

Return & Exchange:

To expedite the process and ensure you receive the desired item promptly, we recommend the following exchange procedure:

• Initiate a return for the item you currently have.
• Once your return is approved, you can proceed to make a separate purchase for the new item.
• We will process your return and issue a refund accordingly.

By following this approach, you can swiftly obtain the item you want without delay. If you have any questions or need further assistance regarding exchanges, please don't hesitate to contact our customer support team.

Refunds:

Upon receiving and inspecting your return, we will promptly notify you regarding the approval of your refund. If your refund is approved, it will be automatically processed back to your original payment method within 5 business days. However, please keep in mind that it may take some time for your bank or credit card company to process and reflect the refund on your account statement.

If more than 7 business days have elapsed since we approved your return and you have not received your refund, please reach out to us at support@mykilig.com. Our team will be glad to assist you further and provide any necessary support.